Returns / Exchanges

Returns/Exchange Policy

Thank you for shopping at Myfirstshop.pk. We want to ensure that you have the best shopping experience possible, and we understand that sometimes returns or exchanges may be necessary. Please take a moment to review our policy below.

  1. Returns Eligibility
  • We accept returns within 7 days of the purchase date.
  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging with tagging.
  1. Exchanges
  • We offer exchanges for items of the same value within 7 days of the purchase date.
  • If you need to exchange an item, please contact us at +92-311-111-77-12 or email us at myfirstshop247@gmail.com to initiate the process.
  1. Return/Exchange Process
  • To initiate a return or exchange, please contact our customer service team at +92-311-111-77-12 with your order number and details.
  • Our team will provide you with instructions on how to return the item.
  1. Return Shipping
  • Customers are responsible for the cost of return shipping fee.
  • We recommend using a trackable shipping service to ensure that your return is received.
  1. Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a coupon will be sent to you for your next purchase. Amount of the parcel is not returnable.
  1. Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
  1. Contact Us
  • If you have any questions about our returns/exchange policy, please contact us at contact us at +92-311-111-77-12 or email us at myfirstshop247@gmail.com